The Real Reasons You Should Speak at Conferences

Leave a comment

(HINT: It’s not just for the people in the audience.)

“Should brands be publishers?” panel discussion at Content Marketing Summit Asia #CMSAsia2017, Singapore

An industry colleague once told me he wouldn’t accept an invitation to speak at a conference unless the the audience was at least 200 people. While I respect why some prefer to have a sizable gathering present to make the time investment worthwhile, I think it overlooks other more important factors. Whether there are a hundred, two hundred or a thousand people in the room, here are five more important considerations for why working the conference circuit benefits your career:

You get to know the conference organizers

Knowing the people behind these conferences (more precisely, that they come to know you) helps to build your profile in the industry. The organizers are also usually industry associations, whose officers are prominent industry leaders and whose relationships you may need, or media organizations focused on your industry.

The conference industry is a relatively small one, in which conference producers will move around from one company to another. If you do a good job and the response to your presentation or panel discussion is positive, the organizers are more likely to invite you to future conferences. It’s also not unusual for the same people to stay in touch and keep you top-of-mind, even as they (or you) move from one organization to the next.

Conferences linked to media, such as trade publications, will give you the chance to develop good relations with journalists or independent writers who cover your industry. They are also more likely to contact you for comments on stories they are working on, even if the story isn’t about the company you work for.

You get to meet other speakers

If you’re invited to speak at a conference, don’t just show up 10 minutes before and then leave as soon as your part is over. Spend as much time as you possibly can because this is a great opportunity to meet the other guest speakers, all of whom are likely to be industry leaders in their own right.

Introduce yourself, exchange business cards and chat with them during the breaks. During their presentations, make notes about some of the things they say and refer to them later when you are onstage. You’ll discover who are the people in the industry who feel the same as you do about issues. (You’ll also be able to size up who are the ones who offer real opinions, with whom you’ll want to learn from and form lasting relationships, and those who are simply corporate marionettes.)

You may be surprised to find how many other industry spokespersons are in careers linked to yours, who are invited to the same types of conferences as you. These could develop into some of your more valuable industry relationships (or friendships).

You need the practice

The best public speakers are the ones who make it look easy. These are the guys who look like they just came up with those brilliant insights while they were onstage, thanks to their vast experience and industry knowledge. The truth is, the key to good public speaking is practice.

I learned this from watching stand-up comedians. Comics are the best public speakers in the world because they pull off each routine like every single joke is fresh and spontaneous. But of course, all of those gags have been practiced and road-tested over and over. I discovered this when I watched an act at the Comedy Cellar in Greenwich Village in New York City several years ago. I saw the same comedian on The Tonight Show deliver exactly the same act as he had performed live 48 hours earlier. Yep, even the “spontaneous” jokes.

You have great industry knowledge but there is a craft to articulating your thoughts correctly. (You don’t really think President Barack Obama settled on “Yes we can!” right off the bat without trying it out on audiences a few times, do you?) Think of your best presentations like a stand-up comic’s favorite routine. You need to stick with the key words and phrases that work on a live audience. Speaking at conferences allows you to refine your presentation until it’s perfect. And you need not be afraid that someone will accuse you of repeating yourself since you are very unlikely to have the same audience at two different events. So you can keep showing the same funny videos and dropping the same timely, witty remarks. (Yep, even the “spontaneous” jokes.)

CMSAsia2017 2

You will have content you can re-purpose 

Assuming you didn’t just compile other people’s work and actually prepared original content for the conference, this is how you get the most mileage from your efforts.

When organizing an event, I always remind my teams to think beyond just the people in attendance but the many more who will consume the content produced from the event after. In the same way, that PowerPoint presentation you spent hours on must have a lifespan long after the conference ends.

In addition to being the source material for future events, your presentation can be reworked for your blog, offered as a written piece to trade journals, used as an outline for an audio podcast, etc. At the very least, any photos or videos of you can be used for social media like LinkedIn. This is the age of Transmedia storytelling, after all.

You can stand out

Sadly, in a typical conference speakers repeat the same things and spout the same cliches over and over. Everyone talks about how need to “fail fast” and “innovate or die.” How often have we heard that humans now have the same attention spans as goldfish? (That’s bullshit, by the way.) Or listened to the speakers who obviously just grabbed the standard Sales deck or presentation from the Corporate Communications team back at headquarters and presented without adding anything to it? (I also think there should be a rule that every speaker can only talk about his own company 20-percent of the time maximum. But I digress.)

If you are being asked to speak in front of a group of people, you’d better have something fucking original to say!

This is your chance to present your own ideas, challenge traditional wisdom and show off your breakthrough work, even if you might spark a little controversy. Be memorable. Speak your mind. No one remembers the guy who played it so safe that he disappeared into the crowd. Each conference represents a chance to stand out and be remembered as the industry leader you are.

 

If you want to see me speak, catch me at Millennial 20/20 on 26 October, Mumbrella 360 on 9 November and the World Marketing Summit on 4 December. 

Advertisements

When Obama and the PM appear on your UGC social media campaign

Leave a comment

4 small victories people working in Social Media Marketing will appreciate

Working in Social Media can be thankless, especially when you work for brands that sometimes attract negativism or trolls. But every now and then, the digital marketing gods throw you a bone or two, making everything worthwhile.

160804 #ThisIsUs screen grabMediacorp is currently running a campaign to celebrate Singapore’s National Day. Instead of attempting to interpret national identity, as many brands do at this time of the year, Mediacorp decided to let ordinary Singaporeans define what makes up their Singapore, using user-generated-content (UGC) and the hashtag #ThisIsUs. The campaign is running across the network’s television, radio and online properties, with the participation of on-air personalities and artistes. UGC content is posted on Facebook, Twitter and Instagram and then aggregated on the campaign page thisisus.sg.

It’s been quite a challenge for the team. Much time has been spent either on location shooting video content (workdays and weekends), huddled around conference calls with the agency or in the campaign “command center” surrounded by monitors displaying dashboards from campaign management and listening tools.

But there have been some rewards as well. And for anyone who puts together campaigns like this for a living, here’s a list of familiar triumphs that keep social media marketers motivated.

160801 Steve Chia UGC

Channel NewsAsia presenter Steve Chia shares family moments for #ThisIsUs

  1. When your colleagues get on board. In large organizations, people can easily operate in silos, oblivious to what other departments are doing. It also sometimes feels like your own colleagues are the most jaded and reluctant to embrace your campaign. So when you start to see contributions coming from within the company, it feels like a pat on the back.  It’s especially gratifying when that participation includes a willingness to share photos of their own families.
  2. When senior management gets behind you. Mid-campaign, the team got a shock — I mean, pleasant surprise — when Mediacorp CEO Shaun Seow dropped into the command center at lunch time to ask how things were going. Later, highlights of the campaign-in-progress as well as photos of the command center  were shared with the staff during a town hall session. A simple gesture but it can mean a lot to a team when they know their work matters and that senior leadership has taken a genuine interest in their activities.160804 #ThisIsUs screen grab2
  3. When you see real diversity in the contributions from users. Playing with UGC is a roll of the dice. Even the most innocuous campaigns unexpectedly incur the public’s ire. And on the flip-side, a campaign that is met by indifference can be equally devastating to a marketing team. But when you get a great mix of content in photos, videos or even animated gifs, when you see such a rich variety of images of kids, elderly people, families, social gatherings, beloved pets, everyday street scenes, landmarks, etc that’s when it starts to feel like magic.
  4. When really famous people show up in the content. No, not those celebrities. Mediacorp is, after all, a media & entertainment network and so some of the country’s most well known
    160802 PM #ThisIsUs

    Hanging with the PM

    160802 Obama #ThisIsUs

    The POTUS photobomb

    faces are in the company’s employ. The victory is when people you wouldn’t even dream of appear in your UGC stream. In this case, a Singaporean in the US posted photos from Singapore Prime Minister Lee Hsien Loong’s state visit on Instagram using the #ThisIsUs hashtag. Imagine our surprise when not only did the PM appear in a photo but so did US President Barack Obama!

If you’re working in social media, hopefully you’ve experienced all four in the course of your career. Are there any other victories that I’ve I missed?

 

Promote the Most Important Brand Of All: Your Own

2 Comments

improving-your-personal-brand

For my parents’ generation, career advice was relatively straightforward: get a high-paying job with a large, stable company and you’re pretty much set up for life. Even today, this is still considered conventional wisdom, especially in Asia where large conglomerates dominate several industries. I once had one of those “stable” jobs, a marketing management position with a multinational company called Nokia, at the height of its dominance as the world’s largest mobile handset manufacturer. We all know what’s happened to Nokia since then.

The truth is, there is no such thing as a stable job anymore. Last year the Society for Human Resource Management (SHRM) reported the average employee tenure for technology companies is three years, or less than two years in advanced markets like the UK. (The same report quoted that the average employee tenure at tech giant Google was only 1.1 years.) Whatever we once believed as the covenant between employee-employer is now a thing of the past. There is every likelihood that a marketer, either by choice or by circumstance, will be moving from one employer to another every few years. Yet the average marketer still neglects to look after the most important brand of all: his own personal brand.

Author Reid Hoffman goes one step further, arguing that one should manage his career as if it were a start-up (The Start-up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career, available on Amazon). A simpler way to start is to ask yourself: What can we learn about how the world’s biggest brands are managed and how can they be applied to your career as a marketer?

Great brands are unique

What is your personal brand’s unique selling proposition? Identify what it is in your field that you specialize in. It’s not enough on your CV or LinkedIn profile to say that you manage ad agencies and are responsible for CRM. Instead specify how you specialize in transforming traditional marketing organizations into digital marketing organizations. Talk about how you have a track record for gleaning new marketing strategies from analyzing available data. Share how you have taken many US brands and made them relevant across multiple Asian cultures.

Recount your past successes and, in all likelihood, recurring themes will emerge. Stick with those themes and elaborate on them through blog posts, drawing on examples from your career or from your observations in the industry. Volunteer to speak on these topics at conferences or media interviews. A powerful brand’s uniqueness echoes across all forms of media. Your personal brand should be no different.

Great brands are authentic

The world’s most powerful brands are true to themselves, credible, consistent and never claim to be more than they are. A major Singapore company was recently caught paying bloggers to praise its services and malign the competitors’. Whenever a brand stoops to such inauthentic behavior, being found out is inevitable.

In a competitive job market, many fall to the temptation to overstate one’s qualifications or claim understanding of topics on which one actually has limited experience. This is unnecessary. Your own career offers a wealth of lessons and experiences to draw from. Authors are constantly advised, “Write what you know.” The same consideration must be taken in defining your own personal brand.

Great brands stand for something

Power brands have values and are not afraid to express them, even if it means alienating existing customers. Much has been written about Starbucks’ stance on diversity and marriage equality, which caused some conservative Americans to call for a boycott of the brand. CEO Howard Schultz admits publicly, “Not every decision is an economic decision.” The move may have been unpopular in some sectors but it also forged stronger bonds with a core set of loyal brand advocates.

Brand loyalty is built when a customer decides that a brand shares similar values. Similarly, as a brand, you should never shy away from having an opinion on something you feel strongly about. Too many Marketing blogs and social media posts are full of politically correct, often-repeated, safe content. They are also dull and indistinguishable. If you want your personal brand to stand out, take a stand on issues and passionately defend them.

Great brands form alliances

Apple Pay x MasterCard, Spotify x Uber, Adidas x Yohji Yamamoto, LEGO x Star Wars…great brands aren’t afraid to collaborate with other brands. Such associations can bridge a brand towards a different audience, others can nudge the brand away from its roots towards new areas.

In building your own personal brand, make sure to form relationships with others with similar domain expertise. If there is someone whose career you admire, reach out and meet over coffee. If you are in similar fields there should be no shortage of things to talk about. There’s no limit to what opportunities may result. This is where social networks liked LinkedIn can also be a powerful tool.

Now more than ever, your career needs to stand for much more than simply which company you currently work for. Identify your career’s strengths and start putting together a strategy for how to grow your own personal brand.

A version of this article was published in Marketing magazine’s January-February 2016 issue.

5 tips for digital content

Leave a comment

Presenting at Content 360 in Singapore

SingTel has spent the last three years refining and investing in its social media and digital content strategy. In the last year alone, SingTel has produced a wide variety of content, from educational infographics to award winning video campaigns like #Need4GSpeed and #HawkerHeroes.

For brands looking to venture into digital content designed for social media for the first time, the path forward might look daunting and pockmarked with risks. Here are five tips to guide you:

1. Aim for the heart, not the head

One of the first things we learned from working with the giant social media network Facebook was the useful sanity-check question: “Why will they care; why will they share?”

When a consumer decides to share a video or re-tweet an article, it is usually either because he found the content thoroughly upsetting (to which the reaction was “I have to share this!”) or he found the content so amusing (to which the reaction was “I have to share this!”).

#HawkerHeroes worked particularly well for SingTel not just because of the presence of celebrity chef Gordon Ramsay but also because it delved into an issue close to Singaporeans’ hearts: local heritage and cuisine.

As tempted as it sometimes gets to fill marketing content with information, just remember that if this was only about appealing to rational minds, social media would be about the viral distribution of white papers.

2.Accept the fact that you are not Ellen DeGeneres

“Please make this viral” is a phrase social media marketers dread. Too often, making a material viral is seen as the only goal worth pursuing. But unlike Ms Degeneres, most mere mortals (or brands) will never be responsible for the next Most Retweeted Tweet in History.

Instead, understand where this piece of content fits into your overall campaign strategy. Is it meant to educate? Or call attention to an issue? More realistic metrics such as video views or clicks to a campaign site would then be more sensible goals.

3. Have a good budget for production, but set aside a budget for distribution first

Often all the resources are poured into production with an expectation that something so brilliantly creative or funny is sure to go viral. (See Tip #2.) But even the best creative work is wasted if no one finds out it exists. Especially in today’s extremely cluttered media environment where hundreds of hours of video are being uploaded to Youtube every second, the chances of your shiny new video being discovered organically gets smaller by the day.

Combining an influencer outreach programme, traditional PR and an initial burst of paid media can give your content that boost it needs to get an audience’s attention and get that Share snowball rolling.

#HawkerHeroes, SingTel’s most successful campaign from last year, may have looked like a random viral campaign. But it only came to life through a complex, multi-channel strategy whose execution was planned down to the minute-by-minute detail.

4. Get your consumers involved

The best content campaigns are the ones where the audience gets in on the action. Consumers can be valuable co-creators, as we have seen in a number of campaigns from Old Spice to Oreo.

SingTel’s own #Need4GSpeed enlisted consumers to provide their best applications of a high speed mobile connection which were then translated into comedy sketches by comedian Hossan Leong.

5. Keep it simple

One common mistake brands make is to make participating in a campaign too complex, which can be an obstacle to a social media campaign’s success.

I personally prefer apply the “60-second Rule”. Ask yourself, would responding to the content or participating in the discussion take more than 60 seconds? Years ago, brands relied heavily on mechanics like photo submissions and anticipated no more than 10% of the audience would actually participate while the rest simply watched. Today the hashtag offers a much simpler way to participate and lowers barrier to entry.

Content-led social media campaigns need not be so daunting. While there are always risks, they can be extremely rewarding for any brand with the right concept and adequate planning.

This article was originally published in Marketing Interactive and was based on my presentation made at Content 360 on 3 April 2014 in Singapore. Full presentation below:

Creative Client of the Year

2 Comments

Creative Client of the Year at the Creative Circle Awards 2013 by phatfreemiguel
Shiny!, a photo by phatfreemiguel on Flickr.

Last night at at the Creative Circle Awards 2013 (aka “The Gong Show”), I was awarded Creative Client of the Year for my work at SingTel. There were a number of awards given to SingTel that night for the #HawkerHeroes and #Need4GSpeed campaigns. (Click here for the full list of winners.)

What a ride! Just last week, SingTel took home the lion’s share of the awards at Marketing magazine’s Marketing Excellence Awards and was awarded Marketer of the Year.

I may be the one that took home the gong (yes, I get to keep that freaking huge gong in the photo) but I share the credit with our agency partners, Ogilvy, BBDO and MEC, SingTel management and most of all my amazing Digital Marketing team at SingTel. Thank you all so much.

SingTel: Marketer of the Year

Leave a comment

SingTel tops the Marketing Excellence Awards 2013

At the Marketing Excellence Awards held in Singapore last night, SingTel won eight Golds, two Silvers, one Bronze and the top Marketer of the Year award. The awards were for SingTel’s #Need4GSpeed and #HawkerHeroes campaigns.

Read more about the awards here.

SingTel photo2

SingTel’s Digital Marketing team awarded

Leave a comment

SingTel CEO awards by phatfreemiguel
SingTel Singapore CEO Yuen Kuan Moon (extreme left) awards the SingTel Digital Marketing team

SingTel’s Digital Marketing team received another “Oustanding Team” award from SingTel Singapore CEO Yuen Kuan Moon. We owe our success to the great support we get from SingTel senior management, our colleagues in Consumer Marketing and our agency partners Ogilvy and MEC.
The team was cited for its recent #Need4GSpeed real time marketing campaign on Twitter and Youtube.

Older Entries